Terms of Use

Last updated: 13 October 2026

These Terms of Use (“Terms”) govern your use of test.thevastria.in, the Vastria (Test) seller and admin apps, and our related services (together, the “Platform”), operated by thevastria.in (“Vastria (Test)”, “we”, “us”). By browsing the Platform, creating an account, placing an order or registering as a seller, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Platform.

A. General terms

1. About the Platform

Vastria (Test) is an online fashion and beauty store. Some products are sold by Vastria (Test) itself and others by independent sellers who list on the Platform (a marketplace). Where a third-party seller sells a product, the product page shows “Sold by” with the seller’s store name. Vastria (Test)takes orders and payments, arranges delivery and provides customer support for every order.

2. Eligibility

You must be at least 18 years old and able to enter into a binding contract under Indian law to create an account or buy. A person under 18 may use the Platform only under the supervision, and with the consent, of a parent or lawful guardian.

3. Your account

• Give true, current and complete information, and keep it up to date in My Account.
• Keep your password and one-time codes (OTP) secret. Anything done from your account is treated as done by you. Tell us straight away at support@thevastria.in if you think someone else has used it.
• One person may hold one customer account. Creating extra accounts to reuse coupons, referral rewards or offers is not allowed.
• We may suspend or close an account, or refuse service, that breaks these Terms, is used for fraud or abuse, or must be closed by law.

4. Acceptable use

You must not:

• use the Platform for anything unlawful, fraudulent or misleading, or to impersonate anyone;
• place fake orders, abuse coupons, wallet credit, referrals, Cash on Delivery or returns, or make chargebacks for orders you received;
• post reviews or content that is false, abusive, obscene, defamatory or infringes anyone’s rights, or that you were paid to write;
• copy, scrape or harvest content or data from the Platform by automated means, or interfere with its security or operation;
• buy products for commercial resale without our written consent.

B. Terms for customers

5. Products and prices

• Prices are in Indian Rupees and include all applicable taxes. The MRP and the price you pay are shown on each product.
• We try to show products accurately, but colours can look slightly different depending on your screen, and handcrafted or handloom products may vary slightly in weave, print or shade. These variations are not defects.
• Size charts are guides. Please check measurements before ordering.
• If a product is listed at a clearly wrong price or with wrong details because of an error, we may cancel orders for it, and refund any amount paid in full.
• Some sellers deliver only within their own state. This is shown on the product page, and checkout tells you if a product can’t be delivered to your pincode.

6. Orders

• Placing an order is an offer to buy. We accept it when the order is confirmed (you will get an email). We may decline or cancel an order before dispatch, for example if a product is out of stock, the seller can’t fulfil it, the address can’t be served, or the order fails our fraud checks. Any amount paid is then refunded in full.
• Orders may be checked automatically for fraud. Some are held for manual review before they are confirmed (see our Privacy Policy).
• An order with items from different sellers may arrive in separate parcels.

7. Payment

• Online payments (UPI, cards, net banking and wallet apps) are processed by our payment partner, Cashfree Payments. We never see or store your card or UPI details.
• An online order is placed only once the payment succeeds. If payment isn’t completed within 30 minutes, the order is cancelled automatically and the stock released. If money is debited for a cancelled order, it is refunded automatically.
• You can use your Vastria (Test) wallet balance for up to 50% of an order’s total.

8. Shipping and delivery

• Delivery is free on orders of ₹1,999 and above (after coupon discount). A delivery fee of ₹79 applies below that.
• Orders are usually dispatched within 1–2 business days of confirmation and delivered within 3–7 business days, depending on your pincode. Delivery dates are estimates, not guarantees.
• You will get the courier name and tracking number by email when your order ships, and can track it in My Orders.
• Please check that the parcel is sealed and undamaged when you receive it. If it looks tampered with, refuse it or contact us within 48 hours with photos.
• Ownership and risk of the products pass to you on delivery.

9. Cancellation

• You can cancel an order free of charge from My Orders until it has been packed for dispatch. After that it can’t be cancelled, but most items can be returned after delivery.
• For a cancelled order, the online payment is refunded to the original payment method and any wallet amount used goes back to your wallet.

10. Returns

• Most items can be returned within 7 days of delivery. Request a return from the order page in My Orders and choose the reason.
• Items must be unused, unwashed and unaltered, with all original tags, labels and packaging, and include any free gifts that came with them.
• Innerwear, lingerie, swimwear, beauty and personal-care products, and earrings can’t be returned for hygiene reasons, unless they arrive damaged, defective or different from what you ordered. Products marked “non-returnable” on their page also can’t be returned.
• We review each request and email you our decision. If it is approved, a courier picks the items up from your address. We may decline a return that doesn’t meet these conditions, and will tell you why.
• We do not offer exchanges. To get a different size or colour, return the item and place a new order.
• If a returned item fails our quality check when it reaches us (for example it is used, damaged or missing tags), we may decline the refund and send the item back to you.

11. Refunds

• Refunds for returns are issued once the items reach us and pass the quality check. Refunds for cancellations are issued straight away.
• Online payments are refunded to the original payment method. Banks usually take 5–7 working days to show the refund. Wallet amounts are returned to your Vastria (Test) wallet.
• The refund covers the full amount you paid for the order, including any delivery fee.

12. Coupons

• Coupons have their own conditions, such as a minimum order value, maximum discount, expiry date, total number of uses and uses per customer, shown when you apply them.
• Only one coupon can be used per order. Coupons have no cash value and can’t be exchanged or transferred.
• If you cancel or return an order, the coupon discount isn’t refunded as cash. A coupon may stop applying at checkout if your bag changes and no longer meets its conditions.
• We may withdraw a coupon or cancel orders that misuse one, for example through several accounts.

13. Wallet and referral rewards

• Share a product link from your account. When someone you referred buys that product, you earn 10% of what they paid for it as wallet credit.
• The credit shows as pending until the order is delivered. It is cancelled if the order is cancelled or returned.
• Referring yourself, through another account or someone at the same phone number or address, earns no reward.
• Wallet credit expires 180 days after it becomes available.
• Wallet credit can only be spent on the Platform (up to 50% of an order). It can’t be withdrawn, transferred or exchanged for cash, and has no value outside the Platform.
• We may cancel credit earned through fraud or misuse, and may change or end the programme with notice. Credit already available stays usable until it expires.

14. Reviews

Only customers who received a product can review it. Reviews must be honest and about the product. By posting one you give us a free, non-exclusive, worldwide licence to show it on the Platform with your first name. We may remove reviews that break these Terms. We do not edit reviews to change their meaning or remove genuine negative reviews.

C. Terms for sellers

Sellers register at Seller registration (or in the Vastria (Test) Vendor app), verify their email and mobile number, and submit their business, tax, pickup and bank details and documents. An account is active only once we have approved it. Selling on the Platform is governed by these Terms together with the Seller Policies below. If they conflict, the Seller Policies apply to sellers. The Vendor app asks you to accept each policy, and to accept it again whenever it changes.

Seller Agreement & Terms of Use

This agreement is between you (the "Seller") and Vastria, which runs the online store thevastria.in (the "Platform"). By accepting it you agree to sell your products on the Platform on these terms.

• Vastria provides the online store, takes orders and payments from customers, arranges delivery and handles customer support.
• You are responsible for the products you list: their quality, authenticity, stock, packing and handing them over on time.
• Your account is approved only after Vastria verifies your details and documents. Vastria may approve or decline an application at its discretion.
• Every product you add is reviewed by Vastria before it goes live. Changes to a product's name, photos, description, price or sizes send it for review again.
• Fees, commission and any other charges are as communicated to you by Vastria in writing. Vastria will give notice before changing them.
• You must keep your login details secret. Anything done from your account is treated as done by you.
• Either side may end this agreement with notice. Orders already placed must still be fulfilled or settled as per these policies.
• Vastria may update these policies. You will be asked to accept the new version in the app before you can continue selling.
• This agreement is governed by the laws of India.

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KYC & Accuracy of Information

• All details you give — name, PAN, GSTIN or ID proof, addresses and bank account — must be true, complete and your own (or your business's).
• Documents you upload must be genuine, clear and valid. Uploading forged or someone else's documents will lead to rejection or closure of your account and may be reported to authorities.
• The bank account must be in the name of the business or its owner. Payouts are made only to this account.
• If any of these details change (address, bank, GST status, ownership), you must inform Vastria before your next order.
• Vastria may ask for more documents or re-verification at any time.
• Aadhaar numbers are never stored in full: only the last 4 digits are kept.

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Product Listing & Quality Policy

• List only products you own or are authorised to sell, and that you have in stock.
• Photos must be of the actual product, clear and well lit. No watermarks, phone numbers, website links or other sellers' photos.
• Name, colour, material, sizes, saree / blouse length and care instructions must be accurate. Do not use misleading words like "pure silk" unless it is true.
• MRP must be the genuine maximum retail price. The selling price cannot be higher than MRP. Do not raise MRP just to show a bigger discount.
• Keep stock correct. If a size runs out, set its stock to 0 straight away so customers cannot order it.
• Vastria may edit, hide or reject a listing that breaks these rules, and will tell you why.
• Products must match the listing when delivered. Repeated "not as described" complaints may lead to penalties.

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Prohibited & Restricted Products

You must not list or sell:

• Fake, counterfeit or "first copy" products, or anything that uses another brand's name or logo without permission.
• Used, damaged or defective products sold as new.
• Products made from banned animal materials (e.g. shahtoosh, ivory, real fur of protected animals).
• Cosmetics or beauty products that are expired, unlabelled or not approved for sale in India.
• Anything illegal, obscene, offensive, or that promotes hate or violence.
• Products whose sale needs a licence you do not have.

Listing such products will lead to removal, withholding of payments for those orders and suspension of your account. Vastria may also inform the authorities.

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Pricing, Payments & Settlement

• Prices shown to customers are inclusive of all applicable taxes. You set the MRP and selling price of your products.
• Customers pay Vastria either online at checkout (UPI, cards, net banking, wallets, through our payment partner Cashfree) or by Cash on Delivery, which Vastria’s courier collects. You must never collect money directly from a customer for a Vastria order.
• Coupons and discounts run by Vastria are funded by Vastria unless you agree otherwise in writing.
• Your payout for an order is the selling price of your items, minus Vastria's agreed commission / fees and any tax deducted or collected at source as required by law.
• Payouts are made to your verified bank account after the order is delivered and the return window has ended, on the settlement cycle Vastria communicates to you.
• Cancelled and returned orders are not paid out. If a payout was already made for a returned order, it is adjusted against your next payout.
• You will be able to see your orders and the value of delivered items in the app. Raise any payout question within 30 days.

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Order Confirmation, Packing & Dispatch

• Confirm or decline every new order in the app within 24 hours. Decline only if you truly cannot fulfil it, and give the reason.
• After the order is confirmed, download the shipping label and invoice from the app. Stick the label on the parcel and put the invoice inside.
• Pack the product neatly in good, waterproof packaging with its tags intact. Do not add your own phone number, visiting card or other promotional material.
• Mark the order "Packed" in the app and keep it ready at your pickup address within 1 business day of confirmation (2 business days at most).
• Ship only the exact product, size and quantity ordered. Never ship an order that shows Cancelled in the app.
• Vastria arranges the courier and talks to the customer. Do not contact customers directly.
• Frequent declines, late dispatch or wrong items affect your seller rating and may lead to penalties.

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Cancellations, Returns & Refunds

• Customers can cancel free of charge until the order is shipped. A cancelled order must not be shipped; its stock is added back automatically.
• Customers can return most items within 7 days of delivery, unused and with original tags. Innerwear, beauty products and earrings are not returnable.
• Returned items are sent back to your pickup address. Check them and tell Vastria within 48 hours of receiving them if an item is damaged, used or not the one shipped.
• If a return is found valid, the customer is refunded and no payout is made to you for that item.
• If the customer received a wrong, damaged or fake item because of the seller, the return shipping cost may be charged to you.
• Vastria's decision on a disputed return is final, after looking at the evidence from both sides (photos, packing video, courier records).

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GST & Tax Compliance

• You are responsible for charging, paying and filing all taxes due on your sales (GST, income tax and others), and for the correctness of the GSTIN and HSN / tax details you give.
• GST-registered sellers: Vastria, as an e-commerce operator, may collect TCS under Section 52 of the CGST Act and deduct TDS under Section 194-O of the Income-tax Act from your payouts where applicable. Statements will be shared for you to claim credit.
• Sellers without GST: you confirm that you are not required to register for GST, that your yearly turnover is below the GST threshold, and that you will sell only to customers within your own registered state (as allowed under CGST Notification 34/2023). You should obtain an Enrolment ID from the GST portal.
• If your turnover crosses the threshold or your GST status changes, you must register for GST and update Vastria immediately.
• The customer invoice for each parcel is issued by Vastria and downloaded from the app. Put it inside the parcel and do not give the customer a different bill.
• Any tax, penalty or interest arising from wrong information you gave is your responsibility.

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Customer Data & Privacy

• You will see a customer's name and delivery address on shipping labels only so that you can send their parcel.
• Use this information only to pack and dispatch that order. Do not save, copy, share, sell it, or use it for marketing.
• Do not call, message or contact customers directly, and do not ask them to buy from you outside Vastria.
• Destroy printed labels and invoices you no longer need, and keep your phone and account secure.
• Vastria keeps your own details (KYC, bank, documents) secure, uses them only to run your seller account and payouts, and shares them only where required by law or with service providers who help run the Platform.
• Misuse of customer data will lead to immediate suspension and may be reported under the Digital Personal Data Protection Act, 2023 and other applicable laws.

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Code of Conduct, Penalties & Suspension

• Treat customers and the Vastria team with respect. Respond to Vastria's messages about your orders within 1 business day.
• Do not create fake orders or reviews, manipulate ratings, or try to get around Vastria's fees by selling to customers outside the Platform.
• Do not open more than one seller account without Vastria's written permission.
• Depending on how serious and how frequent a problem is, Vastria may: send a warning, hide products, hold payouts for affected orders, charge the cost caused by the problem, suspend the account, or close it permanently.
• You will be told the reason for any action and can reply with your explanation through Vastria support within 7 days.
• When an account is suspended or closed, all its products are hidden from the store. Payouts for valid delivered orders are still settled.

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D. Legal

15. Intellectual property

The Platform, including the Vastria (Test) name and logo, design, text and software, belongs to Vastria (Test) or its licensors. Product photos and descriptions belong to us or the sellers who provided them. You may not copy, reproduce or use them without written permission. Sellers confirm that they have the rights to all content they upload, and give us a licence to use it to list and promote their products.

16. Third-party services

Payments, delivery, SMS and email are provided by third parties (see our Privacy Policy), whose own terms may also apply. We are not responsible for third-party websites linked from the Platform.

17. Disclaimer and limitation of liability

• The Platform is provided “as is”. We work to keep it available and accurate but do not promise it will always be uninterrupted or error-free.
• Sellers are responsible for the products they sell, including their quality, safety, legality and the accuracy of their listings. As an e-commerce operator, Vastria (Test) handles orders, payments, delivery and support, and will help resolve any problem with a product.
• As far as the law allows, our total liability for any claim about an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as lost profits or data.
• Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

18. Indemnity

You agree to compensate Vastria (Test) for losses, claims and costs (including reasonable legal fees) caused by your breach of these Terms or the law, or, for sellers, by your products, listings or breach of the Seller Policies.

19. Suspension and termination

You may close your account at any time by emailing us. We may suspend or end your access for a breach of these Terms, fraud, or as required by law. Orders already placed, refunds and payouts due, and the sections of these Terms that by their nature should continue (such as liability, indemnity and governing law) survive termination.

20. Events beyond our control

We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, pandemics, strikes, courier or network outages, or government action.

21. Governing law and disputes

These Terms are governed by the laws of India. Please contact us first. Most problems can be solved quickly by our support team or Grievance Officer. Any dispute that remains will be subject to the exclusive jurisdiction of the courts at the place of our registered office, without affecting your right as a consumer to approach a Consumer Commission under the Consumer Protection Act, 2019.

22. Grievances

For complaints about an order, product, seller or the Platform, contact our Grievance Officer (details in our Privacy Policy) at support@thevastria.in. We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

23. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. Significant changes will be announced on the Platform or by email before they take effect. Continuing to use the Platform after a change means you accept the updated Terms. Orders placed earlier stay under the Terms in force when they were placed.

24. Contact

thevastria.in · support@thevastria.in